We gladly accept returns and exchanges within a 7-day period for online transactions accompanied by a receipt or order confirmation email.

Merchandise must be in new condition, unopened and in original packaging.

All returns will be credited in BALLÖOM credit.

Non-returnable items include:

Helium Balloons
Custom & personalized items 
Balloon Garland Kits

*BALLÖOM credit is valid for online transactions only