TERMS, CONDITIONS & CARE

QUOTE POLICY

Dates and price quotes are held from the date of the quote or consultation until 14 business days thereafter.
If we do not receive a minimum of a 50% deposit within 14 days, your date and quote may become unavailable.

PAYMENT POLICY

We require a a 50% non-refundable deposit upon ordering to reserve your date and time. Orders will only be set to our delivery schedule once confirmed and fully paid.

If you will not be at the delivery location at the same time scheduled for delivery, your payment must be made ahead of time.
Payments may be made by cash, debit or credit card.

CANCELLATION POLICY

If you cancel within 7 business days' notice of your event, you will not be required to pay the balance of the order.
If your order is canceled with less than 7 business days' notice, you are still responsible to pay the balance due.
The 50% deposit required to place your order is non-refundable. 

DESIGN CHANGE POLICY

Minor changes may be made up to 5 days in advance.
Major changes in any order require at least 15 days advance notice.

PROPS & RENTAL POLICY

A credit card is required for all rentals and props.
Rented items should be returned to us within 5 days of the event date in case they were missing during our takedown timeframe.
Your credit card will be charged the initial rental price for each additional day return delay unless other arrangements are made.
Missing or damaged items will be charged for replacement.

SET UP POLICY

BALLÖOM is not responsible for any damage to balloons, rentals and props once setup is complete and we have left the premises.


All consultations are by appointment only. Extra fees apply.
Please be sure to schedule your consultation at least one week in advance.

CARE INSTRUCTIONS
Please note that our products are extremely fragile and should be handled with care.

Door corners and rough surfaces could create friction and therefore cause irreversible damages. All balloons should be carefully handled by their box AND knot. Outdoor freezing or high  temperatures will damage your balloon, to prevent damages, avoid exposure to frigid temperatures as much as possible.

 

We are not responsible for atmospherical damages or explosion

once order is delivered.